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Getting Started
New connection, coverage, and onboarding guides
How to Get a New Internet Connection from SpeedLinks
Step-by-step guide to applying for a new home or business internet connection.
Documents Required for a New Connection
A complete list of documents you need to provide when applying for SpeedLinks internet.
SpeedLinks Coverage Areas
Find out which areas are covered by SpeedLinks' fiber and wireless network.
Installation Process & Fees
Everything you need to know about SpeedLinks' installation process, timing, and charges.
Internet Packages
Plans, pricing, and how to change your package
Home Internet Plans & Pricing
Complete breakdown of all SpeedLinks residential fiber and shared internet packages.
SME & Business Internet Plans
Dedicated business internet plans with Public IP, SLA guarantee, and cloud services.
How to Upgrade or Change Your Package
Request a package change, upgrade to faster speeds, or downgrade your plan.
Is SpeedLinks Internet Truly Unlimited?
Learn about SpeedLinks' unlimited data policy and what 'unlimited' means for your connection.
Speed & Performance
Speed tests, performance tips, and troubleshooting
How to Test and Improve Your Internet Speed
Full guide to the SpeedLinks Speed Test โ understanding results, troubleshooting, and improving performance.
How to Test Your Internet Speed Accurately
Use the SpeedLinks Speed Test to get precise measurements of download, upload, ping and packet loss.
Why Is My Speed Lower Than Expected?
Common reasons why your measured speed may differ from your package speed, and how to fix them.
Mbps vs MBps: Understanding Internet Speed Units
The difference between megabits per second and megabytes per second โ and why it matters for downloads.
Peak Hours & Network Congestion
How evening peak hours affect your speed and what SpeedLinks does to manage network congestion.
Router Setup
Setup guides, Wi-Fi configuration, and troubleshooting
Setting Up Your Router for the First Time
Connect your SpeedLinks ONT to your router and get online in minutes.
How to Change Your Wi-Fi Name and Password
Update your Wi-Fi network name (SSID) and password through your router settings.
How to Factory Reset Your Router
Reset your router to factory defaults to fix persistent issues or reconfigure from scratch.
Router Connected but No Internet โ Troubleshooting
Fix the common issue where devices connect to Wi-Fi but have no internet access.
Password & Security
Account passwords, Wi-Fi security, and privacy
How to Change Your SpeedLinks Account Password
Reset or update your SpeedLinks customer account password for the portal and services.
How to Secure Your Home Wi-Fi Network
Essential steps to protect your Wi-Fi from unauthorized access and security threats.
How to Check for Unauthorized Wi-Fi Users
Find out if someone is using your Wi-Fi without permission and how to remove them.
Should You Hide Your Wi-Fi Network (SSID)?
Learn whether hiding your Wi-Fi name actually improves security and how to do it.
Billing & Payments
Bill payment, due dates, receipts, and invoices
How to Pay Your SpeedLinks Internet Bill
All payment methods โ online portal, bKash, Rocket, bank transfer, card, and in-person at Head Office.
Understanding Your Billing Schedule and Due Dates
Learn when your bill is generated, when it's due, and how the billing cycle works.
What Happens If I Miss a Payment?
Understanding service suspension, reconnection, and late fees for overdue bills.
Getting a Bill Receipt or Official Invoice
How to obtain digital receipts, official invoices, and payment history for your account.
Tips & Tricks
Optimization tips for better Wi-Fi, gaming, and streaming
Best Router Placement for Maximum Wi-Fi Coverage
Where to position your Wi-Fi router for the strongest signal throughout your home.
How to Optimize Your Connection for Gaming
Reduce lag, improve ping, and get the best gaming experience on SpeedLinks' network.
Getting the Best Streaming Quality for 4K and HD
Ensure smooth 4K streaming on Netflix, YouTube, Toffee, and Chorki.
How Many Devices Can I Connect to My Router?
Understanding device limits, bandwidth sharing, and how to manage many connected devices.